CUSTOMER SERVICE
JK Recruiter – Our client, a Financial Technology Company is recruiting to fill the position below:
Job Position: Customer Support Agent
Job Location: Lagos
Job Description
We are urgently in need of a Customer Support to offer support to financial products and services who would be responsible for providing helpdesk support and customer service on company product offerings; responds to enquiries and resolve customer complaints and provide feedback from customers about products.
Qualifications
ND / HND / BSc in any dicipline
Computer Science Background.
Related Expereince.
Core Responsibilities
Provision of first level helpdesk support for product offerings
Receive, document and resolve clients/subscribers complaints.
Escalate clients / subscribers complaints as applicable to support or help desk.
Telephone and e-mail marketing of product features and enhancements to clients / subscribers.
Maintain appropriate logs of operational activities.
Professional management of Incoming and Outgoing correspondence via telephone & Post mail
Professional reception & attendance to guest & visitors.
Collate and provide a report to appropriate unit
Managing and maintaining good client relationship in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as subject of the email.